DINING ROOM PROCEDURE

Beginning Wednesday September 22nd, 2021, our staff are required to ask all guests joining us for indoor dining to show proof of vaccination and proof of identity before being seated at their table. If you are dining outside, picking up or ordering takeout, the proof of vaccination is not required. This step is mandated by the Province of Ontario.   Following is what you need to know before arriving for indoor dining:

1. Proof of COVID 19 Vaccination

Proof of COVID 19 full Vaccination (two doses plus 14 days) can be shown to our staff as printed PDF or as electronically on your smartphone. We ask that you obtain your proof of vaccination before arriving at the restaurant. You can CLICK HERE to start the process of obtaining your proof of vaccination. The process will take just a few minutes and you will need your OHIP card handy to complete all the steps.

2. Proof of Identity

Guests who are dining indoors and over the age of 12 need to provide proof of having two doses of the COVID 19 Vaccine as well as proof of identity. Proof of Identity must include name and date of birth. Photo ID is not required. Examples of types of ID that are acceptable include: birth certificate, citizenship card, driver’s license, government issued identification including health card. If the document does not include a name and date of birth it is not permitted to be used as proof of identification.

Exemptions

There are exemptions to the mandatory requirement outlined above. Below you will find a full list of the exemptions and information on what information you may need to provide our staff to confirm that the exemption fits for your case.

  • A patron who is entering an indoor area solely for the following purposes: to use a washroom; to access an outdoor area that can only be accessed through an indoor route; to make a retail purchase; while placing or picking up an order; while paying for an order; to purchase admission; or as may be necessary for the purposes of health and safety. All other public health measures (e.g., masking and physical distancing) continue to apply to patrons.
  • Children under 12 years of age. If a child is accompanied by a guardian, the guardian must be vaccinated.
  • Medical exemptions: patrons with a medical exemption are required to present identification and a written document stating the individual is exempt for a medical reason to the business or organization.

We adhere to all Covid-19 protocol.

 Our dining room is open with limited capacity socially distanced seating.

The patio is open however it is weather dependent thus patio reservations can not be guaranteed.

We offer contactless curbside pickup and delivery.

Thank you everyone for your continued support.

Our primary interest is the health and safety of our guests as well as our team members.

Your dining experience might look and feel a little different but our passion for exceptional service remains true.

These are our new dining procedures to follow to make your time at Solé safe and enjoyable.

 Enhanced Cleanliness & Educated Employees

We have increased our disinfection practices in all of the areas of our restaurant significantly. All employees have been trained with our new procedures and enhanced cleaning protocols.

Hand sanitizer is easily accessible for all guests and employees. We have also reduced points of contact and shared spaces.

Our team has had advanced Health & Safety training and will strictly follow procedures for wearing PPE, maintaining safe distances from guests and other staff members.

The patio is open at a reduced capacity. The patio is weather dependent.

Dining Guidelines 

Please fill out our mandatory COVID-19 questionnaire before arriving at the Solé. Please arrive at the Solé host desk as close to your reservation time as possible. Please follow all arrows to direct you to the right location. At the desk, you will find a sanitizing station available for your immediate use.

We recommend that each person in your party is from the same social bubble or household. 

Please wear a mask when entering the restaurant and at any time you are not seated.

Please remain at your own table and refrain from socializing with other guests.

When you are ready to pay, we strongly prefer contactless payments.

If you are not feeling well, please call our Host Desk, and we will adjust your reservation for another time.

Thank you everyone for your continued support.

CURBSIDE PROCEDURE

Please place your order by calling 519-747-5622

At the time of scheduled pickup please wait in the Solé parking lot in the designated curbside pickup spots.  We will call you when your order is ready. Open your trunk and we will place your order in for you and include your receipt as well as biodegradable cutlery.  Before leaving we kindly ask that you check your order for accuracy and that it meets your expectations. We hope you enjoy!